Refund policy

REFUND AND RETURN POLICY

Last Updated: February 13, 2026

At The GoodFor Company, we want you to be completely satisfied with your purchase. This Return Policy explains our policies for returns, refunds, exchanges, and warranty claims for products purchased from thegoodforco.com.

30-DAY RETURN WINDOW

We offer a 30-day return policy for eligible items. This means you have 30 days from the date you receive your item to request a return for a refund or exchange.

The 30-day period begins on the delivery date confirmed by the shipping carrier, not the order date or shipment date.

ELIGIBILITY REQUIREMENTS FOR RETURNS

To be eligible for a return, your item must meet ALL of the following conditions:

- The item must be in the same condition that you received it
- Unused, unworn, and in its original packaging
- All original tags, labels, and protective films must be attached and intact
- All included accessories, manuals, and components must be included
- You must have the original receipt or proof of purchase (order confirmation email)
- The item must not be damaged, altered, or modified in any way
- The item must not fall into any of the non-returnable categories listed below

Items that have been installed, used, opened (for certain products), or are missing components may be subject to a restocking fee or may not be eligible for return. 
See "Restocking Fees" section below.

HOW TO INITIATE A RETURN

To start a return, please follow these steps:

1. Contact us first: Email hello@thegoodforco.com or call (833) 488-3489 within 
   30 days of receiving your item

2. Provide the following information:
   • Your order number
   • The item(s) you wish to return
   • Reason for return
   • Photos of the item (if damaged or defective)

3. Await authorization: We will review your request and respond within 1-2 business 
   days with return authorization and instructions

4. Ship the item: Once your return is authorized, we will provide you with a return 
    shipping label (if applicable) and instructions on how and where to send your 
   package

IMPORTANT: Items sent back to us without first requesting and receiving return authorization will not be accepted and may be refused or returned to sender at your expense.

Unauthorized returns may result in the package being returned to you or disposed of without refund.

RETURN SHIPPING COSTS

Return Shipping Responsibility:
- Defective or damaged items: We will provide a prepaid return shipping label at no cost to you
- Wrong item shipped: We will provide a prepaid return shipping label at no cost to you
- Change of mind, no longer needed, or buyer's remorse: You are responsible for return shipping costs

Return shipping costs are non-refundable unless the return is due to our error (defective, damaged, or wrong item shipped).

We recommend using a trackable shipping service or purchasing shipping insurance for returns. We are not responsible for items lost or damaged during return shipment.

RESTOCKING FEES

To cover the costs of processing, inspecting, and restocking returned items, the following restocking fees may apply:

- Unopened items in original packaging: No restocking fee
- Opened but unused items with all components: 15% restocking fee
- Items missing components, accessories, or original packaging: 25% restocking fee

Restocking fees will be deducted from your refund amount.

Restocking fees do NOT apply to:
- Defective or damaged items (manufacturer defect or shipping damage)
- Wrong items shipped due to our error
- Items that arrive significantly different from their description

DAMAGED, DEFECTIVE, OR WRONG ITEMS

Please inspect your order immediately upon delivery.

If you receive an item that is:
- Defective (manufacturer defect or does not function as described)
- Damaged during shipping
- The wrong item (different from what you ordered)

You must contact us within 7 days of delivery to report the issue.

To report a damaged, defective, or wrong item:
1. Email hello@thegoodforco.com or call (833) 488-3489 within 7 days of delivery
2. Provide your order number and photos clearly showing the defect or damage
3. Describe the issue in detail

We will evaluate the issue and provide one of the following solutions:
- Full refund (including original shipping costs)
- Replacement item at no additional cost
- Partial refund or store credit (if you choose to keep the item)
- Repair or troubleshooting support (for minor defects)

For defective items, we may require you to follow troubleshooting steps or provide additional information before approving a return or replacement.

Claims for damaged or defective items reported more than 7 days after delivery may 
not be accepted and may be subject to manufacturer warranty procedures instead.

NON-RETURNABLE ITEMS

The following items cannot be returned for refund or exchange due to health, safety, 
or hygiene reasons:

Health & Safety Items (Final Sale):
- Opened or used shower filters, faucet filters, or other point-of-use filtration 
  products that come into contact with water or skin
- Water filter cartridges or replacement filters (once opened or installed)
- Mineral filters, alkaline filters, or remineralization cartridges (once opened)
- Personal care or hygiene products
- Any item that has been in contact with water, food, or bodily fluids

Installed or Customized Items (Final Sale):
- Whole-home water filtration systems that have been installed, plumbed, or permanently affixed to property
- Reverse osmosis systems that have been installed or connected to plumbing
- Water structuring devices that have been installed in plumbing systems
- Custom-ordered, special-order, or made-to-order products built to your specifications
- Items that have been modified, altered, or customized after purchase

Other Non-Returnable Items:
- Perishable goods (if applicable)
- Digital products or downloadable content (e-books, guides, digital manuals)
- Gift cards or store credit
- Sale items, clearance items, or items marked "Final Sale"
- Promotional items or free gifts included with purchases

Exceptions: Defective items in the above categories may be eligible for return, replacement, or warranty claim if the defect is due to a manufacturing error or  if the item arrived damaged. Contact us within 7 days of delivery to report defective non-returnable items.

FINAL SALE ITEMS

Items marked as "Final Sale," "Clearance," "As-Is," or with similar designations at the time of purchase cannot be returned or exchanged for any reason except in cases of manufacturer defect or shipping damage reported within 7 days of delivery.

Final sale items are sold at a discount and all sales are final.

EXCHANGES

We do not offer direct exchanges at this time.

If you need a different size, color, or product, the fastest way to ensure you get what you want is to:
1. Return the item you have following our return procedures
2. Once your return is received, inspected, and approved, you will receive a refund
3. Place a new order for the item you want

This ensures you get the correct item quickly and allows you to take advantage of 
any current promotions or pricing.

REFUND PROCESS AND TIMELINE

Once we receive your returned item, we will:

1. Inspect the return: We will inspect your return within 2-3 business days to ensure it meets our return eligibility requirements

2. Approve or deny: We will send you an email notification letting you know whether your return has been approved or denied and the refund amount (after any applicable restocking fees)

3. Process refund: If approved, your refund will be processed and automatically applied to your original payment method within 5-10 business days

Refund Amount:
- Product cost minus any applicable restocking fees
- Original shipping costs are non-refundable (unless the return is due to our error)
- Return shipping costs are non-refundable (unless we provided a prepaid label)

Please note: It may take additional time for your bank or credit card company to 
process and post the refund to your account (typically 3-7 business days after we 
issue the refund).

Store Credit Option: We may offer store credit as an alternative to a refund. 
Store credit can be used for future purchases and does not have an expiration date.

DENIED OR PARTIAL REFUNDS

Your return may be denied or result in a partial refund if:
- The item is returned more than 30 days after delivery
- The item shows signs of use, wear, installation, or damage caused by the customer
- The item is missing components, accessories, packaging, or original tags
- The item has been modified, altered, or customized
- The item is non-returnable as listed in this policy
- The return was not authorized before shipping the item back
- You do not have proof of purchase

If your return is denied:
- The item will be returned to you at your expense, or
- The item will be disposed of if return shipping is not feasible, or
- A partial refund will be issued after deducting applicable fees

We will notify you by email if your return is denied or if a partial refund applies 
and explain the reason.

WARRANTY AND MANUFACTURER DEFECTS

Many of our products come with manufacturer warranties that cover defects in 
materials and workmanship.

Manufacturer Warranty Coverage:
- Reverse osmosis systems: Typically 10 years (varies by component and manufacturer)
- Whole-home water filtration systems: Typically lifetime limited warranty 
- Water structuring devices: Varies by manufacturer (see product documentation)
- Filters and consumable parts: Typically not covered by warranty

Warranty claims should be initiated:
- Within the warranty period specified by the manufacturer
- With proof of purchase and description of the defect
- By contacting us at hello@thegoodforco.com or the manufacturer directly

Warranty coverage does NOT include:
- Normal wear and tear or consumable parts (filters, cartridges, O-rings)
- Damage caused by improper installation, misuse, or neglect
- Damage caused by water pressure issues, freezing, or environmental factors
- Products purchased from unauthorized resellers (must be purchased from The 
  GoodFor Company)

For warranty claims, we may require photos, troubleshooting, or inspection before 
approving a replacement or repair.

INSTALLATION AND PROFESSIONAL SERVICES

If you have purchased installation services or professional water quality testing:

Service Cancellations:
- You may cancel or reschedule services up to 48 hours before the scheduled appointment without penalty
- Cancellations or rescheduling requests made less than 48 hours before the appointment may be subject to a cancellation fee of $75-$150
- No-shows or same-day cancellations will be charged the full service fee

Service Satisfaction Guarantee:
- If you are not satisfied with our installation or service work, please contact us within 7 days of service completion
- We will return to address any issues or concerns at no additional cost
- This guarantee covers workmanship only and does not cover damage caused by improper use or external factors

DISPUTES, CHARGEBACKS, AND PAYMENT REVERSALS

Before initiating a chargeback or payment dispute with your credit card company or payment provider, please contact us at hello@thegoodforco.com to resolve the issue.

Most issues can be resolved quickly and amicably through direct communication.

If you initiate a chargeback or payment reversal without first attempting to resolve the issue with us:
- We reserve the right to dispute the chargeback with evidence of delivery, product condition, and communication records
- We may terminate your account and refuse future orders
- You may be responsible for chargeback fees, legal costs, and collection costs  if the chargeback is found to be unwarranted

We are committed to fair and honest business practices and will work with you to resolve any legitimate concerns.

CHANGES TO THIS RETURN POLICY

We reserve the right to modify or update this Return Policy at any time to reflect changes in our business practices, product offerings, or legal requirements.

Any changes will be effective immediately upon posting the updated Return Policy on our website with a new "Last Updated" date.

Your purchase after the effective date of any changes constitutes your acceptance of the updated Return Policy.

CONTACT INFORMATION

If you have questions about our Return Policy or need assistance with a return, please contact us:

The GoodFor Company  
Goodfor LLC  
2712 Loker Ave W, #1259  
Carlsbad, CA 92010  
United States  

Email: hello@thegoodforco.com  
Phone (Toll-Free): (833) 488-3489  
Phone (Local SoCal): (619) 342-3436  

Business Hours: Monday - Friday, 8:00 AM - 6:00 PM Pacific Time  

We are committed to providing excellent customer service and will respond to your inquiries within 1-2 business days.