Shipping policy

SHIPPING POLICY

Last Updated: February 13, 2026

At The GoodFor Company, we strive to process and ship your order as quickly as possible. This Shipping Policy explains our shipping procedures, delivery timeframes, carrier responsibilities, and your obligations as a customer.

PROCESSING TIME

Order Processing: All orders are typically processed within 1-3 business days (Monday through Friday, excluding U.S. federal holidays) after payment verification and fraud screening.

Processing time does NOT include shipping time. Processing time is the time between when we receive your order and when we hand it off to the shipping carrier.

Factors that may extend processing time:
- High-volume periods (holidays, promotional sales, peak seasons)
- Out-of-stock items requiring backorder fulfillment
- Custom orders or special requests
- Payment verification delays or fraud prevention holds
- Weekends and U.S. federal holidays (orders placed Friday evening through Sunday will begin processing on Monday)

You will receive an email confirmation when your order is placed and a shipping confirmation with tracking information once your order has been dispatched to the carrier.

SHIPPING CARRIERS AND METHODS

We ship orders using the following carriers:
- UPS (United Parcel Service)
- USPS (United States Postal Service)
- FedEx (for certain large or expedited shipments)
- Freight carriers (for whole-home water systems and oversized equipment)

Shipping method is determined by:
- Package size, weight, and dimensions
- Destination address and delivery zone
- Shipping speed selected at checkout
- Product type and fragility

We reserve the right to select the most appropriate carrier and shipping method for your order to ensure safe and timely delivery.

SHIPPING COSTS

Shipping costs are calculated at checkout based on:
- Package weight and dimensions
- Destination address (shipping zone)
- Shipping speed selected (standard, expedited, overnight, etc.)
- Product type (standard items vs. oversized/heavy equipment)

Free Shipping Offers:
- Free shipping promotions (when offered) apply to standard ground shipping within the contiguous United States only
- Free shipping does NOT include expedited shipping, overnight delivery, or international shipping
- Free shipping may have minimum order value requirements
- Free shipping may exclude certain products (large water systems, freight items)

Shipping costs are non-refundable unless:
- We shipped the wrong item due to our error
- The item arrived damaged or defective
- We failed to ship your order within the promised timeframe

DELIVERY TIMEFRAMES

Estimated delivery times are provided at checkout and in your shipping confirmation email. These are ESTIMATES ONLY and are not guaranteed.

Typical Delivery Times (after processing):
- Standard Ground Shipping (Contiguous U.S.): 3-7 business days
- Expedited Shipping (2-Day): 2 business days after shipment
- Overnight Shipping: 1 business day after shipment (orders must be placed before 12:00 PM PT)
- Alaska and Hawaii: 7-14 business days
- International Shipping: 7-21 business days (varies by destination and customs)

Delivery timeframes do NOT include:
- Order processing time (1-3 business days)
- Weekends or holidays
- Delays caused by weather, natural disasters, or carrier disruptions
- Customs clearance time (for international orders)

Delivery Date Not Guaranteed: We cannot guarantee specific delivery dates or delivery by a certain date. Estimated delivery windows are provided by carriers and are subject to change due to factors outside our control.

SHIPPING RESTRICTIONS AND LIMITATIONS

We ship to most addresses within the United States and select international destinations. However, the following restrictions apply:

Restricted Shipping Locations:
- We DO NOT ship to P.O. Boxes for large items (whole-home systems, RO units, heavy equipment)
- We DO NOT ship to APO/FPO/DPO addresses at this time (contact us for military shipping options)
- We DO NOT ship to freight forwarders or package consolidation services
- Certain products cannot be shipped to Alaska, Hawaii, or U.S. territories due to size/weight restrictions

Product-Specific Restrictions:
- Whole-home water filtration systems and large equipment may require freight shipping with special handling
- Hazardous materials or pressurized items may have carrier restrictions
- Some products may be restricted from shipment to certain states due to regulations (we will notify you at checkout if applicable)

ADDRESS ACCURACY AND CUSTOMER RESPONSIBILITY

You are responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase.

Your shipping address must include:
- Full recipient name (individual or business)
- Complete street address (street number, street name, apartment/suite number if applicable)
- City, state, and ZIP code
- Phone number (for carrier delivery notifications)

Incorrect Address Policy:
- If you provide an incorrect, incomplete, or undeliverable address, we are NOT responsible for non-delivery, lost packages, or additional shipping charges
- Address corrections requested after shipment may incur additional fees charged by the carrier (typically $15-$25 per correction)
- If a package is returned to us due to an incorrect address, you will be responsible for:
  - Return shipping costs charged by the carrier
  - Reshipping costs to send the package to the correct address
  - Any applicable restocking fees (see our Return Policy)

Before completing your order, please double-check your shipping address for accuracy.

TRACKING YOUR ORDER

Once your order has shipped, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information (UPS, USPS, FedEx, etc.)
- Link to track your package on the carrier's website
- Estimated delivery date

Please allow 24 hours after receiving your shipping confirmation for tracking information to update in the carrier's system.

You are responsible for monitoring your tracking information and being available to receive your package at the delivery address.

DELIVERY ATTEMPTS AND MISSED DELIVERIES

Carriers will typically make 2-3 delivery attempts to your address.

If delivery is unsuccessful after multiple attempts:
- The carrier may leave a notice with instructions for pickup or redelivery
- You may need to pick up your package at a local carrier facility
- The package may be returned to us if unclaimed after the carrier's holding period

Failed Delivery Due to Customer Unavailability:
- If your package is returned to us because you were unavailable to receive it, refused delivery, or failed to pick it up from the carrier:
  - You will NOT receive a refund for the original shipping costs
  - You will be responsible for reshipping costs if you want the item reshipped
  - Applicable restocking fees may apply (see our Return Policy)

Signature Required Deliveries:
- High-value orders (typically over $500) may require a signature upon delivery
- You or an authorized representative must be present to sign for the package
- If you will not be available, you may authorize the carrier to leave the package (contact the carrier directly using your tracking number)

LOST, STOLEN, OR DAMAGED PACKAGES

Lost or Delayed Packages:
If your tracking information shows your package as delivered but you did not receive it:
1. Check with neighbors, building management, or household members
2. Verify the delivery address in your order confirmation
3. Wait 24-48 hours in case of carrier scanning errors
4. Contact the carrier directly using your tracking number to file a claim

The GoodFor Company is NOT responsible for packages that show "Delivered" status by the carrier. Once a package is marked as delivered to the address you provided, the carrier assumes responsibility and liability.

We cannot issue refunds or replacements for packages marked as delivered by the carrier. You must file a claim directly with the shipping carrier.

Stolen Packages (Package Theft):
- We are not responsible for packages stolen from your delivery location after the carrier confirms delivery
- Package theft is a criminal matter and should be reported to local law enforcement
- We recommend having packages delivered to a secure location, requiring signature confirmation, or using carrier hold-for-pickup services
- Consider purchasing shipping insurance for high-value orders

Damaged Packages:
If your package arrives visibly damaged:
1. DO NOT refuse the package - accept it and note the damage with the carrier driver
2. Take photos of the damaged packaging and the item(s) inside
3. Contact us at hello@thegoodforco.com within 7 days of delivery with photos
4. We will work with you and the carrier to resolve the issue

We file damage claims with carriers on your behalf for items damaged in transit due to carrier mishandling.

INTERNATIONAL SHIPPING

We ship to select international destinations. International customers are responsible for understanding and complying with all customs requirements, import regulations, and tax obligations in their country.

International Customer Responsibilities:
- Customs duties, taxes, VAT (Value Added Tax), tariffs, and import fees charged by your country
- Customs clearance procedures and any required documentation
- Compliance with your country's import restrictions and prohibited items lists
- Any additional fees charged by your local post office or customs agency

We are NOT involved in and DO NOT have knowledge of the customs regulations, duties, taxes, or charges in your country, as they vary widely around the world.

Important: It is YOUR full responsibility as an international consumer to research and understand:
- Whether your country allows the importation of the products you are ordering
- What customs duties, taxes, and fees will be charged
- What documentation or procedures are required for customs clearance

We STRONGLY recommend contacting your local customs office or postal service BEFORE placing an international order if you are unfamiliar with import procedures and costs.

Refused International Deliveries:
If you refuse to pay customs duties, taxes, or import fees at the time of delivery:
- Your package will be abandoned, destroyed by customs, or returned to us at 
  your expense
- You will NOT receive a refund for:
  - The product cost
  - Original shipping costs
  - Return shipping costs charged by the carrier
  - Customs processing fees or abandonment fees
- All international sales are final once customs fees are refused

By placing an international order, you acknowledge and accept full responsibility for all customs-related costs and procedures in your country.

SHIPPING DELAYS AND FORCE MAJEURE

While we make every effort to ensure timely delivery, shipping delays may occur due to factors beyond our control, including but not limited to:

Carrier Delays:
- Weather events (storms, snow, hurricanes, floods, etc.)
- Natural disasters (earthquakes, wildfires, etc.)
- Carrier operational issues (staffing shortages, facility closures, vehicle breakdowns)
- Peak shipping periods (holidays, Black Friday, Cyber Monday, etc.)
- Security concerns or carrier network disruptions

Other Delays:
- Customs clearance delays (international shipments)
- Address verification or correction requirements
- Incorrect or incomplete shipping address provided by customer
- Delivery access issues (gated communities, construction, road closures)
- Pandemic-related restrictions or government-mandated closures

We are NOT responsible for delays caused by carriers, weather events, natural disasters, customs, or other circumstances beyond our control.

We will not provide refunds, discounts, or compensation for delayed shipments unless the delay is directly caused by our error (such as failing to ship within our stated processing time).

ORDER CHANGES AND CANCELLATIONS AFTER SHIPMENT

Once an order has been processed and shipped, it cannot be canceled or modified.

If you need to change your shipping address or cancel your order:
- Contact us immediately at hello@thegoodforco.com or call (833) 488-3489
- We will attempt to intercept the shipment if it has not yet been dispatched
- Address changes or order cancellations after shipment may incur carrier fees ($15-$50)
- If the package has already been dispatched, you will need to refuse delivery or initiate a return once you receive it (see our Return Policy)

LARGE ITEM AND FREIGHT SHIPPING

Whole-home water filtration systems, water heaters, and other large or heavy items may require freight shipping.

Freight Shipping Procedures:
- Freight items are shipped on pallets via commercial freight carriers
- Delivery is typically curbside or to the first dry, safe location accessible by the freight truck
- The carrier will contact you to schedule a delivery appointment
- You or an authorized representative must be present to inspect and sign for the delivery
- Inside delivery, upstairs delivery, or installation is NOT included unless specifically purchased

Inspect Freight Deliveries Immediately:
- Inspect the item for damage BEFORE signing the delivery receipt
- Note any visible damage on the delivery receipt and take photos
- If significant damage is present, you may refuse the delivery
- Damage claims must be reported within 7 days of delivery

UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to us as undeliverable due to:
- Incorrect or incomplete address provided by you
- Refused delivery by you or the recipient
- Multiple failed delivery attempts with no response from you
- Customs refusal or abandonment (international orders)

You will be responsible for:
- Return shipping costs charged by the carrier
- Reshipping costs if you want the item reshipped to a corrected address
- Restocking fees of 15-25% (see our Return Policy)
- Any customs fees, abandonment fees, or carrier storage fees

Refunds for returned undeliverable packages will be issued minus all applicable fees.

CONTACT US

If you have questions about shipping, need to track your order, or have concerns about delivery, please contact us:

The GoodFor Company  
Goodfor LLC  
2712 Loker Ave W, #1259  
Carlsbad, CA 92010  
United States  

Email: hello@thegoodforco.com  
Phone (Toll-Free): (833) 488-3489  
Phone (Local SoCal): (619) 342-3436  

Business Hours: Monday - Friday, 8:00 AM - 6:00 PM Pacific Time  

For shipping-related inquiries, please have your order number and tracking number ready.

CHANGES TO THIS SHIPPING POLICY

We reserve the right to modify or update this Shipping Policy at any time to reflect changes in our shipping procedures, carrier partnerships, or business operations.

Any changes will be effective immediately upon posting the updated Shipping Policy on our website with a new "Last Updated" date.